Challenging and Rewarding Opportunities

job summary

Navatar is looking for a Customer Support Representative to join our New York team. This role will be part of our Customer Success team focused on delivering exceptional service to customers of Navatar products for financial services firms. We are looking for a candidate who has the ability to develop a deep understanding of business software applications and thrives on problem solving for customers. The ‘Customer Support Representative’ serves as the initial point of contact for post-implementation case requests. This position will handle incoming customer case and phone requests in compliance with the team’s Service Level Agreements (SLA’s) without sacrificing customer satisfaction.

The scope of support questions from customers includes:

• Requesting changes to their Navatar instance such as customizations and report/dashboard creation
• ‘How-to’ questions
• Data Upload requests
• Bugs/Enhancement requests

Responsibilities

• Manage multiple customer requests related to issues and software customization
• Case queue management which includes phone and email
• Analyze and resolve customer issues
• Prioritize cases based on escalations, resolution time, and severity
• Communication with clients as well as internal Success and Sales team members
• Work with the training team to develop training content
• Conduct customer analysis
• Manage relationships with our Customer Success Managers, Product Experts and Sales staff
• Take ownership on assigned cases

Skills

• Ability to effectively communicate both written and verbally
• Ability to manage multiple projects simultaneously while maintaining strict attention to detail
• Expertise in problem-solving
• Able to handle stressful situations
• Meet deadlines
• Positive attitude
• Team Player

Requirements

• MUST have 3+ years of experience providing customer service for a commercial business software product
• Strong ability to dive deep into business software functionality
• Experience within financial services preferred
• Excellent written and verbal communication skills
• Customer service mindset
• Detail oriented, disciplined and organized
• Team player
• Proven ability to drive results under pressure and in the face of ambiguity
• Ability to work with minimal supervision, including attempting to solve problems before asking for assistance
• Ability to flourish in a high growth tech environment where change is constant

how to apply

Send your resume and other pertinent information to careers@navatargroup.com

job summary

Navatar is looking for Sales Account Executives to join our dynamic, high energy sales team in New York. You will be empowered to sell the popular Navatar financial solutions that are used by large and small firms worldwide. You must be smart, ambitious and a quick learner, to take advantage of an opportunity with a very attractive compensation package and an incredible growth potential.

Requirements

• Minimum of 2-3 years’ experience working in B2B software sales, preferably in a SaaS environment
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Hunter with pleasant, outgoing personality
• Exceptional communication skills to be able to interact with financial executives
• Proven track record in generating leads and getting them to close
• Ability to manage sales cycles for a large number of deals, simultaneously
• Ability to master software and demonstrate via the web to prospects
• Experience in financial services a plus (but not required)
• Basic computer skills – knowledge of Salesforce is a plus
• Bachelor’s degree or equivalent work experience required

how to apply

Send your resume and other pertinent information to careers@navatargroup.com

job summary

Navatar Group is seeking an exceptional Success Associate to join our very talented, outgoing, and fun team in New York. This position is a dynamic and hands-on role that requires working with all parts of the business to deliver the best experience for our clients. This position will be responsible for the day-to-day management of client accounts including support, onboarding, training, as well as developing lasting relationships on an ongoing basis. You will also be responsible for understanding clients’ needs and creating solutions that match their individual requirements.

The role is heavily client facing and requires strong interpersonal and organizational skills. Strong analytic skills are required to quickly understand a client’s requirements and create a solution. Knowledge of the financial services industry would be preferred. Additionally, experience with Salesforce.com would make for an ideal candidate.

In this role, you will focus on the following:

Onboarding Clients:

• Lead the implementation/onboarding of the Navatar system.
• Understand a client’s business and customize the Navatar product to fit their needs.
• Create presentations, project plans.
• Work with the training team to create a unique training experience.

Support:

• Post implementation – remain the main point of contact for any support or customization requests.

Requirements

• 1-3 years Implementation/Onboarding, Support or Business Analysis Experience.
• Experience in a client facing role.
• Excellent interpersonal and organizational skills.
• Strong analytical skills.
• Bachelor’s Degree.
• Detail oriented, disciplined and organized.
• Someone who gets a kick out of making customers successful.
• Happy to work in a fast growth, hard working environment.
• Team Player.

how to apply

Send your resume and other pertinent information to careers@navatargroup.com